General terms and conditions

General terms and conditions

Last adaptation: 15/11/2023

Table of contents

Clause 1 – Identity of the vendor
Clause 2 – Applicability
Clause 3 – Our offer and your order
Clause 4 – Right of withdrawal
Clause 5 – Price
Clause 6 – Payment
Clause 7 – Conformity and warranty
Clause 8 – Delivery and execution
Clause 9 – Duration
Clause 10 – Force majeure
Clause 11 – Intellectual property
Clause 11 – Complaints procedure and conflicts

Clause 1 Identity of the vendor

We are:

Ser Feliz
Established in Gullegemsesteenweg 131,
8501 Bissegem,

Email address: tom at
Company number: 0032 487 20 01 73
VAT-number: BE0898.624.232

Clause 2 Applicability and conditions

  • Our terms and conditions are applicable to every offer from us as a webshop to you as Consumer (every natural person who, for non-occupational purposes alone, purchases or uses goods or services made available on the market).
  • To be able to place an order, you must be above the age of 18. If you are younger than 18, we ask you to let a parent or legal guardian place your order. If it comes to our attention that an order is made by a minor, we reserve the right to decline your order.
  • Placing an online order on the website constitutes a formal acceptance of our terms and conditions, which are always available through our website.
  • If in addition to these terms and conditions, additional special conditions apply, the above applies also to those special conditions. You as consumer can always invoke to your advantage the most preferential text if our terms and conditions would be contrary to the above special conditions.

Clause 3 Our offer and your order

  • We explicitly state in our offer when the latter is only valid for a constrained period of time or is subjected to specific conditions.
  • We always describe as complete and accurate as possible what we sell to you. The description is in any case sufficiently detailed to allow you to make a proper assessment. If we make use of graphics, they are a true reflection of the offered goods and / or services. However, to err is human and if we are clearly mistaken, we are not obliged to make our products digitally available for you.
  • Your order is complete and the contract between us is final once we confirm your order by mail and your payment made by credit or debit cards, as soon as we receive approval from the issuer of your card. We accept Visa, Mastercard, PayPal, Bancontact Mister Cash, Maestro, ING HomePay, CBC Online, KBC Online, American Express and Ideal. Should the issuer of your card refuse to agree on your payment to us, we cannot be held responsible for any delays in putting the products digitally available for you. Orders without valid payment by name of the registered cardholder will not be accepted or processed.

Clause 4 Right of withdrawal

  • We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the digital product(s) that you have bought from us, you can contact us and ask for a full refund within 14 calendar days from the date of the order, no questions asked. After the 14-day period, you will no longer be eligible and won’t be able to receive a refund. We recommend that you try our products within the first 14 days to ensure it fits your needs.

Clause 5 Price

  • During the period we mention in our offer, our prices do not change, except for price changes resulting from changes in VAT rates.
  • Our prices include all taxes, VAT and all other levies. Hence, you will never experience unpleasant surprises.

Clause 6 Payment

  • We only accept advance payment through our website using the payment methods indicated there.
  • In order to guarantee safe online payment and the safety of your personal data, the transaction data will only be wired while encrypted with SSL technology. In order to make payments with SSL no special software is required. You recognize a safe SSL-connection by the “lock” in the bottom status bar of your browser.

Clause 7 Conformity and Warranty

  • We guarantee that our products are in accordance with your order and meet the normal expectations you may have taking into account the specifications of the product. We also guarantee that our goods are in accordance with any applicable law at the moment.

Clause 8 Delivery and execution

  • The purchased products will be made digitally available to you after receiving your order and payment.

Clause 9 Force majeure

  • In case of force majeure, we are not obliged to fulfil our obligations. In this case we may either suspend our obligations for the duration of the state of force majeure or definitely repudiate the agreement.
  • Events of force majeure are all circumstances external to our will and control that render the respect of our obligations completely or partly impossible. Such events include amongst others strikes, fire, disruption of energy supplies or telecommunication networks or communication systems and/or the temporary down-time of the webshop…

Clause 10 Intellectual property

  • Our website, logos, texts, photographs, names, and in general all our communications are protected by intellectual property rights either belonging to us or our suppliers or other claimants.
  • It is forbidden to use and/or change any of the intellectual property rights as described in the present clause. So you may not copy nor reproduce for example drawings, photographs names, texts, logos, colour combinations, etc. ...without our prior written and explicit consent.

Clause 11 Complaints procedure and conflicts

  • We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at tom at We will do the utmost to deal with your complaint within 48 hours (on weekdays).
  • All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed by Belgian law. Only the courts of Belgium are competent to adjudicate with disputes arising out of or connected to these contracts. If as a result of international law the law of a different country applies, the interpretation of the current terms and conditions will in the first instance be done in accordance to the Belgian Law on Market Practices and Consumer Protection.
  • By way of Alternative Dispute Resolution measure, the Federal Service de Médiation des Consommateurs has been appointed to receive all demands of out of court settlement of consumer disputes. The Service will intervene directly or transfer your complaint to the appropriate service. You can contact the Service de Médiation des Consommateurs via this link:
  • In case of cross border dispute, you can contact the "Online Dispute Resolution" platform of the European Union via this link: